Policies

Contract policies

Payment: Failure to pay the remaining balance by the required due date may result in cancellation of the event. Any down payment made will be non-refundable.

Cancellation & Rescheduling Policy: Cancellations made at least 14 days prior to the scheduled event will receive a full refund, including the down payment. Cancellations made less than 14 days before the event are nonrefundable.

We understand that unexpected circumstances can arise. In these situations, YO! Let's Play may offer a one-time reschedule within one year of the original event date, subject to availability and approval at our discretion.

Weather Policy: For outdoor events, all equipment must be set up on a clean, level, solid surface and under a fully covered area, such as a tent, pavilion, or garage. YO! Let's Play reserves the right to cancel or reschedule an outdoor setup due to rain, storms, high winds, or other unsafe weather conditions, even when a covered area is provided.

We strongly recommend having an indoor backup option available whenever possible. If unsafe weather develops after setup, YO! Let's Play reserves the right to pick up the equipment early. No credit or refund will be provided due to weather conditions after setup.

In the event of unsafe weather or road conditions, including forecasted snow, YO! Let's Play reserves the right to cancel delivery for the safety of our team.

If YO! Let's Play cancels an event due to weather before setup, the renter may choose to receive a refund or reschedule the event, subject to availability. Any expenses already incurred for event-specific customizations, including personalized vinyl decorations, coloring stations, or other custom materials, will be deducted from the refund. Any deductions will be limited to actual, nonrecoverable expenses and will be itemized for the renter.

Setup Location & Accessibility: The renter is responsible for ensuring that the selected equipment will fit within the available space and for clearing the setup area prior to delivery. The renter or another responsible adult must be present at the time of delivery.

All outdoor setups must be on a clean, level, solid surface such as concrete or pavement and must be under a fully covered area, such as a tent, pavilion, or garage. YO! Let's Play does not set up on grass or in uncovered outdoor areas. We cannot set up in areas where pets have toileted.

The renter must disclose any stairs, elevators, restricted loading areas, extended walking distances, or other accessibility concerns prior to booking. Additional setup fees may apply depending on venue accessibility and equipment transportation requirements. Any additional fees will be communicated prior to booking.

If the setup location does not meet these requirements upon arrival, YO! Let's Play reserves the right to refuse setup. No refund will be provided when setup cannot be completed because the location does not meet the requirements disclosed at the time of booking.

Delivery & Travel Fees: Complimentary delivery is included within 15 miles of Poland, Ohio. Additional travel fees apply beyond this radius. Locations requiring stairs, elevators, extended walking distances, or limited loading access may be subject to additional setup fees.

Deep Cleaning or Replacement Fees: A $250 deep cleaning fee may be assessed if equipment requires excessive cleaning due to failure to follow the provided rules and guidelines. This includes, but is not limited to, staining from food, drinks, clothing dye transfer, or other materials.

Permanent staining or discoloration that cannot be removed through reasonable cleaning may result in additional repair or replacement charges.

The cleaning fee is due within one week following the event.

Damaged or Stolen Equipment: The renter is responsible for the cost of repair or replacement of any equipment that is damaged, lost, or stolen while in the renter's possession or during the rental period, excluding normal wear and tear.

Charges will be based on the reasonable cost of repairing or replacing affected equipment. If an item cannot be restored to a safe and usable condition, replacement may be necessary.

YO! Let's Play will document damage and provide an itemized explanation of applicable charges. Payment is due within seven days of receiving the invoice.

Face Paint & Prohibited Materials: Face painting is not permitted at events with YO! Let's Play equipment. Please do not book YO! Let's Play if face painting will be present at your event.

Confetti, glitter, slime, markers, crayons, paint, temporary tattoos, and other materials that may stain or damage the equipment are also prohibited.

Food, drinks, candy, gum, and shoes are not permitted on the equipment.

The renter is responsible for communicating and enforcing these restrictions with all guests.

Equipment Use & Supervision: YO! Let's Play soft play equipment is designed exclusively for children ages 0–5. Children over the age of 5 and adults are not permitted to sit, climb, or play on the equipment.

Adults are welcome in the play area to supervise and assist children but are not permitted to use the equipment themselves.

A responsible adult must actively supervise children in the play area at all times. The renter is responsible for ensuring that all guests follow the provided safety rules and age restrictions.

Release and Liability Waiver

This is a legal document between the client “the renter” and “YO LET’S PARTY LLC.” which affects your legal rights, so please read carefully.

The renter desires to rent from YO LET’S PARTY LLC. equipment to be used by the renter, his/her guests, invitees, or other individuals while in renter’s possession. Renter understands that use of this soft play equipment may, by its nature cause injury or harm to renter, his/her guests, invitees, or other individuals.

The renter does hereby freely, voluntarily, and without duress execute this release under the following terms:

Waiver and Release: Renter understands and acknowledges that this release discharges YO LET’S PARTY LLC., from any liability or claim that the renter may have against YO LET’S PARTY LLC AND AFFILIATES with respect to any bodily injury, personal injury, illness, death, or property damage that may result from the renters use and possession YO LET’S PARTY LLC equipment. Renter does hereby release and forever discharges and hold harmless YO LET’S PARTY LLC and its successors and assigns from any and all liability claims, and demands of whatever kind or nature, either in law or in equity, which arise or may hereafter arise from renters possession and use of YO LET’S PARTY LLC equipment.

Insurance: Renter understands that insurance for liability, health, and medical or disability coverage in any way related to the rental of equipment under this agreement is the sole responsibility of Renter.

Indemnification: Renter/Client agrees that he/she will indemnify and hold YO LET’S PARTY LLC harmless from any liability resulting from the use of YO LET’S PARTY LLC equipment by renter, his/hers assigns, heirs, guests, invitees, or other individuals utilizing the equipment while in renter’s possession.

Other: Renter expressly agrees that this release is intended to be as broad and inclusive as permitted by laws of the state of Ohio and/or Pennsylvania and that this release shall by governed and interpreted in accordance with the laws of the state of Ohio and/or Pennsylvania. Renter agrees that in the event that any clause or provisions of this release shall not otherwise affect the remaining provisions of this release, which shall continue to be enforceable.

Safety Procedures / Play Rules

PLAY AT YOUR OWN RISK

  • Play areas and equipment are designed exclusively for children ages 0–5.

  • Children must be supervised by a responsible adult (at least 18 years old), parent, or guardian at all times while in the play area.

  • Adults may enter the play area to supervise and assist children but are not permitted to sit, climb, or play on the equipment.

  • Children over the age of 5 are not permitted to use the equipment.

  • NO shoes, sneakers, high heels, flip-flops, or sandals are permitted on the mats or in the play area.

  • Socks must be worn at all times.

  • NO FACE PAINT. Please do not book YO! Let's Play if face painting will be offered at your event.

  • NO confetti, slime, glitter, markers, crayons, paint, temporary tattoos, or other materials that may stain or damage the equipment.

  • Clothing or materials that may transfer dye onto the equipment should be avoided.

  • NO food, drinks, sweets, or gum in the play area.

  • NO running in the play area.

  • NO diving into or throwing balls out of the ball pit.

  • NO equipment may be removed from or moved around within the play area.

  • NO children with significant size differences should play together in a manner that creates a safety risk.

  • NO shoving, pushing, wrestling, piling, or rough play in the play area.

  • All sharp objects must be removed before play, including pens, pencils, jewelry, knives, eyeglasses, and clothing accessories with sharp or decorative embellishments.

  • DO NOT enter the play area if you are pregnant or have physical conditions that may make participation unsafe. have physical problems


The Renter/Client Understands that:

I am responsible for following the rules and safe procedures mentioned above by YO LET’S PARTY LLC to protect the equipment and provide a safe environment for me, my guests and any other individuals who will have access to YO LET’S PARTY LLC equipment while is in my possession.

I agree to reimburse YO LET’S PARTY LLC for all attorney fees, an amount not less than 50% of all sums due, court costs and expenses incurred to enforce collection or to preserve or enforce rights under this contract.

I AGREE TO RELEASE, DEFEND, INDEMNIFY, NOT SUE, AND HOLD HARMLESS YO LET’S PARTY LLC, their principals, officers, owners, employees, equipment manufacturers from any claims, of whatsoever nature, damages, (including medical fees, attorney fees), injuries (including disabilities, paralysis, and death) and expenses arising out of or resulting from my voluntary attendance/participation with YO LET’S PARTY LLC equipment. In the event that the release and hold harmless as contained herein is held unenforceable for any reason, the customer hereby agrees to a limit on any damages claimed by the customer to the total paid to YO LET’S PARTY LLC. 

I also acknowledge the risks involved in YO LET’S PARTY LLC. These include but are not limited to any CHOKING HAZARDS, FALLING, BREAKING ETC. while in use. I understand that I am participating voluntarily, and that all risks have been made clear to me. Additionally, I do not have any conditions that will increase my likelihood of experiencing injuries while engaging in this activity.